Contact MarkItDown AI

Last updated: July 17, 2026

MarkItDown AI provides browser-based document-to-Markdown conversion software and is operated from Hong Kong.

Customer support

Email support@markitdownai.org for product, account, privacy, billing, cancellation, or refund questions.

Support language: English
Normal response target: within three business days
Operating region: Hong Kong

Please email us from the address associated with your MarkItDown AI account when asking about an order or subscription. Include an order reference when available.

Billing support

Review the Billing and Subscription Management page for subscription, cancellation, refund, and card-statement information.

Do not send payment card numbers, card security codes, identity documents, bank details, passwords, or sensitive document contents by email.

Product and file questions

When reporting a conversion problem, describe the file format and the visible error. Do not attach confidential, illegal, or highly sensitive files. Browser Basic processes supported files locally and does not require the source file to be sent to support.

Business information

Public business name: MarkItDown AI
Website: markitdownai.org
Service: browser-based document-to-Markdown conversion software
Operating region: Hong Kong