Service Delivery Policy

Last updated: July 17, 2026

MarkItDown AI is a digital software service. We do not ship physical goods.

Browser Basic delivery

Browser Basic is available immediately from the website. Supported files are processed locally in the customer's browser, and the resulting Markdown can be previewed, copied, or downloaded.

Pro Monthly delivery

Pro Monthly is listed at 19.90 USD per month. Online purchasing is currently unavailable, so no new Pro subscription or charge can be created from this website at this time.

When online billing becomes available, paid access will be associated with the signed-in account after payment is confirmed by the payment service provider. Pro Monthly is intended to provide higher usage limits and eligible Advanced document processing. Any file-specific eligibility, size, page, consent, and processing limits shown before submission continue to apply.

Delivery timing

• Browser Basic access: immediate from the public website.
• Paid account entitlement after future successful payment: normally immediate, but payment confirmation or account review may cause a short delay.
• Advanced document results: processing time depends on file size, format, complexity, and provider availability.

If paid access is not visible after a confirmed payment, email support@markitdownai.org from the account email and include the order reference. We aim to respond within three business days.

File handling

Browser Basic files remain in the browser and are not uploaded. Eligible Advanced processing, when available, requires sign-in, file re-selection, a retention notice, and explicit upload consent. MarkItDown AI is not a file-hosting, file-sharing, cyberlocker, or remote-download service.

Cancellation and refunds

See the Terms of Service, Refund Policy, and Billing Support pages for renewal, cancellation, refund, and support terms.