Refund Policy

Pro Monthly subscribers may cancel renewal at any time through Stripe Customer Portal from /settings/billing or by emailing support. Cancellation takes effect at the end of the current paid period, and access remains available until then unless access is suspended for failed payment, a dispute, fraud, or abuse.

Cancellation does not create a prorated refund for unused time in the current billing period.

A paid Flex Pack or Pro Monthly order is eligible for a full refund when the request is made within seven days of payment and none of the paid Enhanced allowance from that order has been used.

A duplicate charge or verified material service failure may also be eligible after review.

Once any paid allowance from an order has been used, that order does not qualify for the ordinary seven-day full-refund path. Unsupported features, exhausted limits, or conversion quality within the disclosed product boundaries do not normally qualify, subject to non-waivable consumer rights.

Email support@markitdownai.org from the address on your account. Include the order reference, payment date, and a concise description of the duplicate charge or material service failure. Do not send payment card numbers or sensitive document contents.

We aim to provide an initial response within two business days. Approved refunds are returned through Stripe to the original payment method. The time for funds to appear depends on the payment method and financial network.

This policy does not limit any refund, cancellation, cooling-off, or other consumer right that cannot be waived under applicable law.

Refund and billing support: support@markitdownai.org.